Patient Experience

Our goal is to ensure you have the best patient experience possible at St. Francis Medical Center. We want to take this opportunity to welcome you to our hospital and to thank you for choosing us to assist you with your healthcare needs. Our team is here to ensure you receive exceptional service that reflects our mission and vision.

Your healthcare is our priority. We believe the most effective care occurs when the healthcare team, family and patient work together. We encourage your participation in your plan of care, your comments and suggestions to improve your stay.

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Patient Testimonials

Kind Words From Our Patients

St. Francis Medical Center serves our patients and community through quality and commitment. The care and respect that we provide is reflected in the letters and reviews that we receive commending our employees for the extraordinary level of care that they provide. Listed below are several heartfelt messages from former patients, family members and community groups thanking us for the positive experience while at St. Francis Medical Center.

Sharron

I took my elderly mom in to St. Francis hospital through emergency… and when I say the service was great through and through, every department we had encountered there had smiles on the staff faces. Everyone was very nice and helpful, very attentive to many as I was watching each and every one of them with caring in their hearts for helping people feel better – which left a smile on my heart to see there are nurses that really care for the well-being of ill patients. I must state there was a nurse in E.R. by the name of Angel. He was my mom’s nurse while we were down in E.R. Angel was so kind and patient, caring, understanding. I saw Angel assisting many patients with love and care. He personally touched my heart just seeing him with an act of kindness, very helpful, smiling with gladness, etc. He kept coming to check on my mom who has Alzheimer’s and dementia. He was very sensitive to her needs… with her moving all around fidgety, messing with the wires that were attached to her, making the monitor alert over and over. It never changed or moved him. He stayed in communication with me about getting her room together for her admission, and once her room had become available. Angel assisted us up to her room. Angel made us feel so welcome even in our circumstances. I was so honored to complete the DAISY award nomination for Mr. Angel. He is a valuable employee. Thanks, Angel, for all your great expertise and service

Misael

La verdad gracias por todo el esfuerzo que hicieron todo el personal que estuvo atendiéndome las 2 veces que llegué a emergencias y la gran atención que recibí durante el tiempo que estuve ingresado que dios les bendiga 🙏

Jill

Clean and cozy. Attentive. Welcoming.

Myrna

Excellent attention; The receptionists were very friendly and the Doctor Alemi was very kind and a good surgeon. I recommend them.

Daniel

WOW ST. FRANCIS HOSPITAL 🏥 SAVE MY LIFE FROM COVID AND HIGH BLOOD PRESSURE AND PNEUMONIA… DELICIOUS FOOD ALSO..THANX SO MUCH💗